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Privacy Policy

NeoPets (“Company” "We", "Us", or "Our") a proprietorship with its registered office at Room No. 101, IX/1328, BP Complex, Gandhi Nagar, Bagichi Nand Kishore, Delhi, Delhi,110031 operates the website (hereinafter referred to as the "Platform"). The Company is committed to protecting Your privacy and the information that You share while using the Platform. We value the trust You place in Us. That’s why We maintain the highest security standards for securing the transactions and Your information. 

This privacy policy (“Privacy Policy”) specifies the manner in which personal data and other information is collected, received, stored, processed, disclosed, transferred, dealt with, or otherwise handled by the Company. This Privacy Policy does not apply to information that You provide to, or that is collected by, any third-party through the Platform, and any Third-Party Sites (defined below) that You access or use in connection with the Services offered on the Platform.

Please read the Privacy Policy carefully prior to using or registering on the Platform or accessing any material, information or availing any Services through the Platform. 

By visiting the Platform or setting up/creating an account on the Platform for availing the Services, You (“You”, “Your”, “Yourself” as applicable) accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to the Company collecting, storing, processing, transferring, and sharing information including Your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms & Conditions (“Terms”) and shall be read harmoniously and in conjunction with them. All capitalised terms used herein however not defined under this Privacy Policy shall have the meaning ascribed to them under the Terms. 

This Privacy Policy (i) will be considered to be an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by the Company. 

What personal information do we collect from the people that visit our platform? 

The personal information we collect about you includes your: 

  • Name, age, date of birth and contact details (including residential or business address, delivery address, email address, telephone number);
  • Pet ownership details, shopping habits and preferences and details of products and services you have purchased from us;
  • Marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other); and
  • Device identification information (refer to IP Addresses and Cookies below).

If you are a candidate for employment, we may collect other information. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details.

Any of your personal information which you provide when you use Pet Set Go in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy.

When do we collect information?

We collect the information: 

  • When you make a purchase or complete purchase orders including the addition of samples/free gifts to your orders, registrations, requests or applications for our products or services, loyalty or other membership clubs;
  • Where you access and interact with the website or the customer service team including via social media sites;
  • When you communicate with us during competitions, special events and promotions; and
  • Directly from you during conversations with our team members (by phone, in person or electronically). 

How do we use your information? 

  • We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features to quickly process your transactions.
  • To provide you with products and services that you have requested from us;
  • To communicate with you, including about products and services, competition results, special offers, and events which might interest you;
  • To answer your questions, provide you with information or advice or consider and respond to requests or complaints made by you;
  • To carry out administration, marketing, planning, risk management, fraud and loss prevention activities. This includes providing the information to the brand/manufacturer to enable them to provide customised content and services to you via mail or advertising;
  • To seek your feedback in relation to customer satisfaction and our relationship with you and perform research and statistical analysis using such feedback; and
  • For product and service development, quality control and research to improve the way we and our service providers provide products and services to us and you

We may also use your email address to send regular information to help you keep up to date with our new offerings, promotions and shopping offers. You may choose to unsubscribe from our mailing list at any point. 

How do we protect visitor information? 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. 

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. 

All transactions are processed through a gateway provider and are not stored or processed on our servers. We have no access to your credit card details. 

Do we use ‘cookies’? 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. 

For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. 

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. 

We use cookies to: 

  • Help remember and process the items in the shopping cart.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
  • We may also use trusted third party services that track this information on our behalf. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. 

You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It won’t affect the user experience, that makes your site experience more efficient and some of our services will not function properly. 

However, you can still place orders. 

Third Party Disclosure: 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 

This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Exceptions We may be required by law to disclose your information. 

Changes in policy:

You acknowledge that this Privacy Policy is part of the Terms of Use and you unconditionally agree that using this Website signifies your consent to Pet Set Go Privacy Policy. 

If you do not agree with this Privacy Policy, please do not use our Website. Your visit and any dispute over privacy is subject to this policy and our Terms of Use.

Pet Set Go reserves the right to change the terms of use and this Privacy Policy, at any time. We will post any changes so that you are always aware of our policy. Unless stated otherwise,

our current Privacy Policy applies to all information that we have about you and your account.

However, we will never amend our commitment of keeping your personal information secure. 

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using our email: